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Voice Recognition on Samsung Smart Television Causing Consumer Concern

Breakthroughs in technology that allow consumers to speak instructions to their smart television are some of

Samsung Smart Television

Samsung Smart Television

the features that attracts many users.  That feature that seemed like a bonus is now causing a lot of concern for smart television owners.

Apparently there are two different ways that the smart television will collect the user’s voice command.  One is through a microphone embedded in the television set and another is through a microphone in the television remote.

Users have the option on whether to use voice control or not.  Predefined commands that the users speak are not stored or sent to a 3rd party provider.  The issue that is of concern are the special commands that user speak into the television remote.  Samsung uses a 3rd party provider to capture the voice command and then translate them into text so that it can be processed for searches.

Samsung’s first drew the ire of users when many noticed the following statement in the privacy policy for the smart televisions.

Please be aware that if your spoken words include personal or other sensitive information, that information will be among the data captured and transmitted to a third party through your use of Voice Recognition.

Users are concerned that their everyday conversation or personal and private conversation may be sent off to this third party  location and stored for any amount of time.   Also the potential for hackers to gain access to the data and use it for nefarious purposes is another major concern.

Samsung has updated their privacy policy and created a blog page dedicated to the voice recognition issues in hopes of increasing consumer confidence in their smart televisions.  In today’s social media age it will be interesting to see ho

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